Account — the Customer’s current account with the Company.
Acquirer — a financial institution or other legal entity that is a member of International Payment Systems and provides Transaction Processing Services.
Authorization — an electronic procedure to obtain the Issuer’s consent to perform a transaction after properly verifying the Card, identifying the Cardholder and the sufficiency of funds on the Card.
Business day — a day on which the Company is operating.
Card — payment card branded as Visa, MasterCard or other payment card that can be used as the means of payment when performing a Transaction.
Cardholder — private individual or legal entity holding a Card issued to him.
Customer — an individual or legal entity with whom the Company enters into the agreement.
Company – “Montowire” is a federally registered corporation in Ontario, Canada, dedicated to providing secure and efficient financial services to individuals and businesses worldwide.Established on 12th December 2022 under company ID N 1459617-0 (Business No — 785124017RC0001).
Issuer – the financial institution or another legal entity which is a member of the International Payment Systems and which provides services on issuing the Card.
Payment gateway provider — is the front-end technology that sends Authorizations and Transaction data for processing.
Payment Method Verification — the process of a Customer’s Card verification when confirming a transaction.
Top-UP Transaction — a transfer of the funds and replenishment of the Account by a Card.
Transaction data — information about the amount and a card data by which the Transaction is performed.
The Company provides the Top-up service to its Customers. The service is provided in accordance with the agreement signed between the Company, the authorized payment gateway provider and the Acquirer.
The Company supports the transfer of funds to the Customer’s Account using a debit or credit Card issued in the Customer’s name.
Each time a Customer attempts to make a top-up transaction, a Customer must verify ownership of the card before making the transaction.
A Customer will be asked to take a photo of the card a Customer plans to use and upload it to the system.
A Customer must ensure that the data on the card is clearly visible. For more information on the requirements for uploaded photos, a Customer can refer to this article.
The data (name, surname) on the card is compared with a Customer profile data.
If a Customer is using his card not for the first time, a Customer can be advised to select a card from the displayed, that have been previously, uploaded and saved in a Customer profile.
Instead of a photo of a Customer’s card, a Customer can upload a card account statement created on the date of upload.
After uploading a documents, data will be sent for verification, which usually takes from 5 to 10 minutes.
The system will notify a Customer of successful verification or explain what needs to be done for verification. If a Customer have reason to believe that the verification was incorrectly rejected, please follow the link to contact support https://montowire.ca/contacts
Once the verification is successfully completed, the payment gateway provider sends the International Payment System Top-up Transaction Authorization to the Issuer for approval.
The authorization and top-up transaction are processed in EUR.
To initiate a top-up transaction, a Customer must:
- have an active EUR account with the Company;
- use an active card with sufficient funds for the top-up amount.
Once the Issuer has successfully passed the authorization and fraud check, the authorization is approved by the Issuer.
The top-up transaction amount is processed to a Customer account on the same business day.
Once the top-up amount has been transferred to a Customer account, a Customer will not be able to cancel it himself.
If for any reason a Customer decides to cancel the top-up transaction, a Customer must contact our support team https://montowire.ca/contacts, providing a description of the reasons for the transaction cancellation.
Before initiating a cancellation, a Customer must ensure that his EUR Account balance allows him to return the top-up transaction amount back to a card used for this transaction.
The Company will initiate a refund on behalf of the Customer on the same or next business day after the cancellation request was submitted. The Customer will receive the money back to the card used for this.
The Company applies limits on the amount of a one-time Transaction and monthly Transactions.
Minimum Top-UP Transaction amount – 50 EUR.
Maximum Top-UP Transaction amount – 5 000 EUR.
Maximum Top-UP Transactions amount per month – 10 000 EUR.